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Desktop Support Technician

The IT Field has many areas: Students can choose to specialize in certain areas of IT, whether it is Systems, Networks, Support, or Data Analyst.


This program allows a student to learn the fundamentals and perform the task of a Technical Support Representative. This position can be for a Call Center, or for a private company working the “Help Desk” line. Some positions also require hands on Technical Support/PC Repair skills.


This course is intended to provide and equip the student with the skills necessary to become a computer technician. The material covered in this course will help prepare the student to take the CompTIA A+, Network+, and Security+ certification exams.


The course will prepare the student to understand how computers function individually and in a network environment and the security needed to keep them safe from physical and cyber threats.


*CompTIA now offers a new designation once you pass all three certifications above. You are then allowed to call yourself a “Certified Security Infrastructure Specialist”! CSIS.

Who / What is CompTIA?

The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage and safeguard the technology that powers the world’s economy.


Through education, training, certifications, philanthropy and market research, CompTIA promotes industry growth; the development of a highly-skilled workforce and a commitment to creating an environment where innovation happens and the opportunities and benefits made possible through technology are available to all.


We are a vendor-neutral, independent source of information on a wide range of technology topics, including cybersecurity; education, training and certification of the global tech workforce; new and emerging technologies; legislation and policies affecting the industry and workforce data, development and trends.


Our membership and certification holders span the full range of technology companies from established Fortune 500 leaders to small and medium-sized tech businesses that help customers solve real business problems around the world; and emerging tech-service innovators that support the implementation and management of the latest technology solutions.


We routinely engage with individual technology professionals as the largest vendor-neutral credentialing program for technology workers. CompTIA has awarded more than 2.5 million certifications in areas such as cybersecurity, networking, cloud computing and technical support.


CompTIA also maintains a robust partner program around the world with thousands of academic institutions, not-for-profits, job corps centers and other organizations. Together we are educating, training and certifying new generations of technology workers.


In an era when every individual is tech engaged and every organization is tech enabled, CompTIA is the leading destination for both. As an association dedicated to innovation, CompTIA unifies learning and opportunity in a welcoming, forward-thinking place. We are the connected global community of informed advocates, championing modern technology (and the people who advance it) one day, one deployment, one discovery at a time. CompTIA is tech forward.

Network photo by Taylor Vick https://unsplash.com/photos/M5tzZtFCOfs
CompTIA A+ Badge

CompTIA A+
10-week Course

  This course is intended to provide and equip the student with the skills necessary to become a computer technician. The material covered in this course will help prepare the student to take the CompTIA A + certification exams, which are divided into 2 components: Exam 220-1001 (Hardware) will test your ability to install, configure and maintain all the hardware technology involved in a personal computer. Exam 220-1002 (Operating Systems) will cover the configuration, repair and troubleshooting of the Windows Operating System 2 Certification exams required

Course Outline

  • Network & the OSI Specifications

  • Cable, Wiring, & Ethernet Specifications

  • Network Devices & the Internet Protocol

  • IP Addressing, Subnetting, & NAT

  • IP Routing & Routing Protocols

  • Command Line Software & Hardware Tools

  • Switches, VLAN’s & Wireless Technologies

  • Access Control & Network Threats

  • Physical Security & Wide Area Network

  • Practice Exams (3)

CompTIA Network+ Badge

CompTIA Network+
7-week Course

  This course is intended to expose the student to various network concepts and principles of data communications and networking requirements, including networking models, protocols, hardware and software, securing TCP/IP, and how to apply these concepts in network management. Emphasis is on network media, switching and routing, and protocols such as RTP, EGIRP, SNMP and DHCP. Students learn to evaluate, select, and implement different data network options as well as troubleshoot the network. The material covered in this course will help prepare the student to take the CompTIA Network + certification exam, N10-007.

Course Outline​

  • Network & the OSI Specifications
  • Cable, Wiring, & Ethernet Specifications
  • Network Devices & the Internet Protocol
  • IP Addressing, Subnetting, & NAT
  • IP Routing & Routing Protocols
  • Command Line Software & Hardware Tools
  • Switches, VLAN & Wireless Technologies
  • Access Control & Network Threats
  • Physical Security & Wide Area Network
  • Practice Exams (3)
CompTIA CySA+ Badge

CompTIA Security+
5-week Course

  This course is intended to expose the student to various security concerns involved in information technology and their associated network environment. A careful examination of security policies for accessing, handling and storage of sensitive data is addressed. Emphases are on the awareness of basic security risk and the detection and mitigation of data compromise. This course will include an exposure to software and when applicable hardware tools used to detect and or prevent unauthorized attempts to access data stored on workstations and network servers. The material covered in this course will help prepare the student to take the CompTIA Security + certification exam, SY0-501.

Course Outline​

  • General Security Concepts
  • Identifying Potential Risks
  • Working with Infrastructure & Connectivity
  • Monitoring Activity & Detecting Intrusions
  • Implementing a Secure Network
  • Securing the Network & the Environment
  • Basic Network Security
  • Wireless LANs
  • Cryptography Methods & Standards
  • Security Policies & Procedures
  • Security Administration
  • Advanced Catalyst Switch Operation and Configuration
  • Practice Exams (8)
CompTIA CSIS Badge

Stackable certifications demonstrate that you’ve earned multiple CompTIA certifications and have the knowledge and experience needed to grow your IT career. They validate the skills of various IT roles and show a deeper mastery, opening up more job opportunities for you.


Earners of the CompTIA Secure Infrastructure Specialist (CSIS) certification have the knowledge and skill required to support hardware and software systems. These secure infrastructure specialists will also be able to protect an organization’s assets from internal and external threats.

CompTIA Badges

Other Information Technology Courses

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