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Medical Office Specialist

Students will learn Microsoft Office software and the skills needed to provide administrative support a medical office environment. The Medical Office Administration Program focuses on administrative skills used in health care offices. Students will learn computer skills, insurance claim processing, medical coding and billing, medical records collections and front office management procedures with specialization in Medical Billing and Coding & Insurance and Electronic Health Records. Certification for CMAA, CBCS & CEHRS will be provided. This course will have pre and post testing, and skill assessments as they progress through. This is a combination of instructor led courses, supplemented with lab assisted learning and e-learning software. Students may enroll in the complete program or specific courses, if they already have skills and/or prior training. Assessments will be administered by faculty for anyone wishing to enroll in specific courses as opposed to complete program.

Medical Office Specialist answering phone
CMAA Badge
CEHRS Badge
CBCS Badge

Medical Administrative Assistant CMAA Certification


Students will expand their knowledge on medical office procedures, policies to include records management, HIPPA, OSHA and an Introduction into medical billing and insurance. Upon completion student will be able to perform the duties of a Front Office Receptionist/Medical Assistant, create medical files, document insurance and medical related forms, and understand importance of OSHA and HIPPA compliance and schedule appointments and other duties of medical front office personnel.


The Medical Administrative Assistant is a versatile professional.


The duties that medical assistants perform vary not only from office to office but even within the same office.


Medical assistants perform routine duties within the offices of many types of health professionals including physicians, chiropractors, podiatrists, and others.


Courses Included

  • Becoming a successful student
  • The healthcare industry
  • The medical assisting profession
  • Professional behavior in the workplace
  • Interpersonal skills and human behavior
  • Medicine and ethics
  • Medicine and law
  • Computer concepts
  • Telephone techniques
  • Scheduling appointments
  • Patient reception and processing
  • Office environment and daily operations

Electronic Health Records CEHRS Certification


The Certified Health Record Specialist (CEHRS) is responsible for obtaining and documenting patient information. You can specialize in varying areas or one aspect of the electronic health records such as entry level Coders, Encoding within a hospital setting, Abstractors and/or Coding Specialist, HIPAA Compliance Officers, and HIM (Health Information Managers). The duties will vary with size and specialty of the facility. Students will master the skills to take the certification exam for CEHRS, Certified Electronic Health Records Specialist. Test consists of the following topics: Medical errors, government health initiatives, medical records, doctor’s office responsibilities, patient flow, E.H.R. (Electronic Health Records)


One of the most important tasks in the practice of medicine is managing information. Whether it’s about a patient or about the latest developments in treating disease.


An Electronic Health Record is a computerized lifelong healthcare record for an individual that incorporates data from all sources that provide treatment for an individual.


The days of paper files are coming to an end, jump on board this growing field.


Courses Included

  • Introduction to Electronic Health Records
  • Transitioning to an Electronic Health Record
  • The Need for Clinical Electronic Health Records in the Physician Office
  • Electronic Health Records in the Hospital

Electronic Billing and Coding CBCS Certification


Students will learn and master billing and coding for medical insurance filing ICD9 codes. Students will master procedures for all aspects of submitting, tracing, appealing, and transmitting claims for today’s full range of health plans. Diagnostic coding, procedural coding, office and insurance collection strategies, Medicare, managed care, and more are presented.


This course offers each student the basic knowledge and skills needed to understand Insurance Billing and Medical Coding. Beginning with CPT/HCPCS coding and modifiers. Later in the course you’ll learn ICD-9-CM and a look at the future of coding ICD-10-CM and PCS.


Students will learn the Correct Coding Initiatives, Official Guidelines for Coding and Reporting, symbols, acronyms, and conventions used in coding. Principal vs. Primary Diagnosis, and DRG assignment. Insurance Billing within Practice Management software. Billing for Professional services and supplies, and a look at Hospital Billing.


Courses Included

  • Learn the Role of the Insurance Biller and Medical Coder
  • Learn CPT, ICD-9-CM, and HCPCS coding
  • ICD-10-CM and ICD-10-PCS overview
  • Learn the claims and revenue cycle
  • Learn to practice ethical decision making
  • Complete CMS-1500 claims forms (clean claims)
  • Overview of US-04 Claim form
  • Private, third-party, government programs, workers comp, and disability

Instruction will include:

  • Lecture
  • Discussion
  • Powerpoint
  • Hands on Application
  • Internet/Software Application


**This course utilizes Insurance Handbook for the Medical Office 11th edition, by Marilyn Fortney – Textbook and Workbook with Virtual Medical Office and additional resources through the internet utilizing the Evolve Website.

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